Service Warranty Policy
Effective date: September 8, 2026
Why we do not offer a workmanship warranty
A workmanship warranty is a promise by whoever did the work that the work was done correctly. Since we do not pump, inspect, repair, or install anything, we have no workmanship to stand behind and it would be misleading for us to claim otherwise. The independent contractor who visits your property is the party that can, and should, warrant its work.
Get the warranty in writing from the contractor
Before work begins, ask the company for its warranty terms in writing. A clear warranty answers all of these:
- What is covered — workmanship, parts, or both
- How long it lasts — and from what date the clock starts
- What is excluded — commonly pre-existing conditions, drainfield saturation, root intrusion, freezing, flooding, damage from flushing improper items, and damage from vehicles or construction over the tank or drainfield
- What voids it — often unpaid invoices, missed maintenance intervals, or repairs by another company
- Parts warranties — components such as pumps and filters usually carry a separate manufacturer warranty; ask for that documentation
- How to make a claim — who to call, how fast they respond, and whether an assessment visit is free
- Whether it transfers — relevant if you may sell the property
Keep the written estimate, the final invoice, and the warranty document together. The invoice normally establishes the service date your coverage runs from.
What a pumping or inspection does not guarantee
This is worth knowing regardless of who does the work. A tank pumping is routine maintenance, not a warranty of the system. An inspection reports the condition that was observable on the day of the visit. Neither one is a promise about how long your system will keep working, because most of a septic system is buried and its condition changes with use, weather, and groundwater. A contractor who guarantees the future performance of a system they did not install is overpromising.
What we do stand behind
Our part of this is the referral, and we take responsibility for it:
- We will pass along what you told us accurately, so the contractor arrives with an accurate picture of the problem.
- We will help you make contact if a company does not follow up with you.
- We will take your complaint seriously, and we will stop referring homeowners to a company that does poor work or misrepresents its credentials.
- We will not claim credentials, licenses, or guarantees that we do not have.
We aim to respond to referral problems within two business days.
Where to take a problem
- The contractor first. Warranty claims, billing disputes, and property damage are between you and the company that did the work. Contact them promptly — waiting can make a claim harder to resolve and can make damage worse.
- Tell us as well. Call (407) 907-0927 or email navarropro@aol.com. We cannot adjudicate the dispute, but we want to know, and it affects who we refer homeowners to.
- The state, if needed. You can report a septic contractor to the Florida Department of Environmental Protection's Onsite Sewage Program, or raise local permitting concerns with your county health department. Details are in our Licensing and Referral Disclosure.
Your legal rights
Nothing on this page limits any right you have under Florida law against the contractor who performed the work. This page describes our role, not theirs.
Contact us
Navarro Pro Services, operating as Clearline Septic
7700 Westgate Blvd, VVC14
Kissimmee, FL 34747
(407) 907-0927
navarropro@aol.com